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International Shipping
Do you ship to my country?
  We are currently only shipping to the United States and Canada.  I apologize for the inconvenience.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?

My Product Doesn’t Work

If you have received a product that is not working, please contact our Tech Support Team at support@dateldesign.com for any troubleshooting tips that may help you to get your product functioning properly.  You may also visit www.datelcustomerservice.com for quick answers to some of the most frequently asked questions about our products.

If you believe that the item is defective, please contact Customer Service within 90 days of receipt to arrange for an exchange.  Products that are returned as defective, will be tested upon receipt.  If the item is found to be defective, a replacement item will be sent out.  If the item is found to function properly, the original item will be returned to you.

I Received My  Order But I Don’t Like It / Don’t Want It

If you are unhappy with a product that you have purchased from our store, please contact Customer Service within 30 days of receipt to arrange for a return.  Once the return is received, you will be credited for the cost of the item minus shipping costs.

Please see our Terms & Conditions for complete details regarding our return policy.

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